Publisher and scope
Diaspeak is published by Reda Sahraoui, sole trader (EI), trading as Diaspeak. SIREN: 989252713. Address: 59 route d’Allauch, 13011 Marseille, France. Email: [email protected]. Non-premium-rate telephone: +33 7 56 83 69 74.
These terms cover the website and use of Diaspeak. The sales provisions apply to Premium when it is offered for purchase in the app. The new app is not yet publicly released and this website does not sell subscriptions. These terms do not retroactively alter purchases from an earlier version.
The relevant store’s terms also govern the services provided by Apple or Google. The seller or billing entity identified at checkout and on the receipt may depend on your country and store. Diaspeak remains your contact for its application’s operation. Nothing here reduces mandatory legal rights.
Learning, access, and devices
Diaspeak provides short activities, a learning path, and reviews based on everyday situations. All learning content remains accessible without a subscription, subject to progression and heart rules. A completed lesson or displayed level is not a language certificate or a guarantee of results.
The app is intended for Android and iOS. The listing for the version actually offered for download specifies supported systems and devices. Lessons and local progress work offline; purchases, ads, and subscription checks need a connection. Your carrier’s connection charges may apply.
The current version stores progress on your device, without a Diaspeak online account or remote synchronization. Clearing data can erase progress; restoring a purchase does not restore progress. Minors must use the service with the necessary permission of their legal representative. A purchaser must have legal capacity and authorization to use the payment method.
Ordering, payment, and access
Before confirming, check the plan, total price, period, any trial, first billing date, and automatic renewal. Orders use the store’s payment system and accepted payment methods. Diaspeak does not receive your payment card number.
Premium starts after the store validates the purchase or trial. Keep the store receipt and the applicable version of these terms. If charged for an unrecognized purchase in Diaspeak, contact us with the store, date, and order reference, without sending passwords or card numbers.
Recovering purchase access depends on the store account used. Do not assume a Google Play purchase transfers to the App Store or vice versa. Offline subscription access remains subject to its duration and the latest available validation.
Duration, renewal, and cancellation
The monthly plan runs for one month and the annual plan for one year. Each renews automatically for the same period unless cancelled or otherwise clearly stated by the store before purchase. Subscription management shows the next renewal price and date.
Stop renewal through Google Play or the App Store using the account that subscribed. Follow the store’s displayed deadline; Apple recommends cancelling its trials at least 24 hours before they end. Uninstalling the app does not cancel a subscription.
Cancellation normally stops future billing while access continues until the paid period ends. The store specifies when trial access ends. Free-version rules apply after expiration; expiration alone does not erase progress. Statutory refund rights are separate from cancellation.
Withdrawal and refunds
For a distance contract covered by French law, the statutory withdrawal period is normally 14 days from conclusion of the contract, without giving a reason. The commercial 7-day trial does not replace this right or automatically create a new withdrawal period at each renewal.
The exact rules depend on the service and the legal conditions for its supply. If a service starts at your express request before the withdrawal period ends, a proportionate amount may be payable where the legal requirements are met. For digital content not supplied on a physical medium, loss of the right requires, among other things, express consent to early supply, express acknowledgment of that loss, and the required confirmation on a durable medium. Installing or using the app does not automatically waive this right.
Use the seller’s procedure shown on your receipt, including Google Play or Apple. You may also write to [email protected] or the publisher’s postal address using the form below or any clear statement. We will handle requests within our responsibility or direct you to the party identified for your purchase; this does not reduce your legal rights.
Where withdrawal applies, reimbursement must be made without undue delay and within 14 days after the trader is informed, in accordance with the law and normally using the original payment method. Statutory guarantees can also give rise to refunds independently of withdrawal.
Model withdrawal form
Use only if you want to withdraw from the contract. This model is optional; any unambiguous statement is acceptable. If your seller is a store, replace the recipient with the one identified on your receipt.
To Reda Sahraoui — Diaspeak, 59 route d’Allauch, 13011 Marseille, France, [email protected].
I hereby give notice that I withdraw from my contract for the following service: Diaspeak Premium subscription [plan].
Ordered on: […]
Consumer’s name: […]
Consumer’s address: […]
Date: […]
Consumer’s signature, only for a paper submission: […]
You may add the store and order reference to help identify the purchase. Download the text template. Downloading does not submit a request; send your completed declaration to the appropriate recipient.
Statutory guarantees for the digital service
For conformity issues with Diaspeak, contact Reda Sahraoui — Diaspeak using the publisher details above. This notice translates the French statutory model for continuous supply. Mandatory protections in your country remain unaffected.
Premium is supplied continuously for the duration of your subscription: one month or one year, extended with each renewal. This notice describes the statutory rights of consumers covered by French law.
You are entitled to the legal guarantee of conformity if a lack of conformity appears at any time during the contractual supply period. You only need to establish that the defect exists, not when it first appeared.
This guarantee includes all updates necessary to keep the digital content or service in conformity throughout that supply period.
You may require the digital content or service to be brought into conformity without undue delay after your request, free of charge and without significant inconvenience.
You may obtain a price reduction and keep the content or service, or end the contract and receive a full refund in exchange for giving up the content or service, if:
1. The trader refuses to bring it into conformity;
2. Bringing it into conformity is unduly delayed;
3. Conformity cannot be restored without charging you;
4. Restoring conformity causes significant inconvenience;
5. The defect remains despite the trader’s unsuccessful attempt to correct it.
You are also entitled to an immediate price reduction or termination if the defect is serious enough to justify it, without first having to request that conformity be restored.
If the defect is minor, termination is available only where the contract does not provide for payment of a price.
Any period when the content or service is unavailable while being brought into conformity suspends the remaining guarantee period until a conforming content or service is supplied again.
These rights arise under Articles L.224-25-1 to L.224-25-31 of the French Consumer Code.
A trader who obstructs this guarantee in bad faith may face a civil fine of up to €300,000, potentially increased to 10% of average annual turnover under Article L.242-18-1 of the French Consumer Code.
You also benefit from the legal warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. It gives a right to a price reduction if you keep the content or service, or a full refund in exchange for giving it up.
Availability, updates, and changes
Updates necessary for conformity and security are provided for the period required by law. Install necessary updates when notified; their consequences and compatibility requirements must be communicated.
Changes beyond what is necessary for conformity must meet legal requirements, including prior information and, where applicable, the right to terminate without charge. A price change does not retroactively alter an already-paid period. Notice is provided under the law and store rules before an affected renewal.
Incidents may affect some functions. We handle reported issues without excluding our conformity obligations or your remedies. Offline learning does not guarantee that advertising or payment services remain available without a connection.
Free version and advertising
The planned business model funds the service through ads in the free version and Premium subscriptions. Interstitial ads appear occasionally between lessons. Rewarded ads are optional and state their benefit before viewing; availability depends on the ad network.
Ads are not yet integrated into the new private version. Their introduction will include the required data information and choices. Choosing a rewarded ad alone does not give consent to personalized advertising. Privacy choices remain separate from a Premium purchase.
Personal information
Our privacy policy describes processing on this website and in the current version, recipients, retention, and your rights. It is separate from the sales terms. Accepting these terms does not replace specific consent where that is required for processing.
Use and intellectual property
You have a personal right to use the service under these terms. Do not compromise its security or others’ rights. Text, illustrations, trademarks, and software remain subject to applicable rights and licenses; legal exceptions and rights under open licenses are preserved.
Diaspeak is not affiliated with Ludus or Duolingo. Their names may identify references; their illustrations and identities are not resources provided to you by Diaspeak.
Complaints and consumer mediation
First send a written complaint to [email protected] or Reda Sahraoui — Diaspeak, 59 route d’Allauch, 13011 Marseille, France. We will try to resolve the issue amicably.
If your prior written complaint remains unresolved, you may refer the dispute free of charge, subject to admissibility requirements, to Diaspeak’s designated consumer mediator: Société Médiation Professionnelle, Alteritae, 5 rue Salvaing, 12000 Rodez, France — mediateur-consommation-smp.fr. See the mediator’s referral procedure; the online form is in French.
Your request must meet the admissibility requirements of Article L.612-2 of the French Consumer Code, including a prior written complaint and referral within one year of that complaint. The dispute must not have already been examined or be under examination by another mediator or a court. The mediator determines jurisdiction and admissibility. Mediation is optional for the consumer and does not prevent access to the competent courts.
Liability and applicable law
Each party is responsible for its obligations under applicable law. These terms do not exclude non-excludable liability, statutory guarantees, or mandatory consumer remedies. Report learning-content errors to support; learning limitations do not remove commitments actually made.
French law applies without depriving consumers of applicable mandatory protections in their country of residence. No exclusive jurisdiction in Marseille is imposed on consumers; statutory jurisdiction rules remain applicable.
Version and keeping a copy
Version 1.2 — September 27, 2026. Print this page or save it as a PDF in your browser. The terms disclosed when ordering govern that purchase; a later publication does not retroactively change your rights.
The terms and offer shown when purchases actually become available must match the service sold. Request a copy of the terms applicable to you at [email protected].