Who is responsible?
Diaspeak is operated by Reda Sahraoui, sole trader (EI), SIREN 989252713, 59 route d’Allauch, 13011 Marseille, France. For privacy requests, write to [email protected].
The website
The site has no account, advertising tracker, newsletter form, or audience-measurement tool added by Diaspeak. Fonts and illustrations are served with the site.
Cloudflare hosts and secures the website. Delivering a page can involve your IP address, browser information, requested URL, request time, and security signals. These operations serve our legitimate interests in making the website available and protecting it against abuse. Cloudflare may use strictly necessary security mechanisms. See Cloudflare’s privacy policy.
Cookies and other tracking technologies
The website’s code sets no advertising cookies or language-preference cookie. Diaspeak has added no audience measurement. We therefore do not request consent for advertising trackers that are not present.
Cloudflare may use strictly necessary security and delivery mechanisms, for example during an anti-abuse check. Actual mechanisms depend on the request and configuration. Trackers requiring consent must not be enabled before your choice. This page will be updated if those uses change.
The Android and iOS apps
Your chosen name and avatar, course preferences, lesson answers, progress, reviews, saved words, favorites, hearts, XP and streak history are stored on your device. There is no Diaspeak online account or synchronization server. This local processing provides the learning service you use.
Android uses RevenueCat and Google Play to display offers, validate purchases, restore subscriptions and check Premium access. These operations exchange a random app identifier, technical app/device information and, when relevant, purchase tokens and subscription events. Subscription management supports the requested contract or pre-contractual steps; access verification also serves our legitimate interest in providing a reliable service and preventing abuse. Diaspeak does not send your learning answers, chosen name, avatar or email to RevenueCat, and does not receive your payment card number.
Purchase records are retained as needed to verify access, restore purchases, resolve refunds or disputes and meet legal obligations. Uninstalling does not automatically erase provider records or cancel a subscription. For access or deletion requests, contact [email protected]; a transaction reference may be needed to locate your records. RevenueCat processes subscription data on our behalf and may process it in the United States under its data processing terms. See its privacy information. Diaspeak adds no remote learning analytics or separate crash-reporting service.
The iOS app also uses RevenueCat, with the Apple App Store, to display offers, validate purchases, restore subscriptions and check Premium access. It exchanges a random app identifier, technical app/device information and purchase or subscription records for the same purposes and retention criteria described above. Apple handles payment details; Diaspeak does not receive your card number. Learning answers, your chosen name and avatar remain on your device. iOS does not request ads or advertising-tracking permission. See Apple’s privacy policy for its store services. TestFlight testing may also provide Apple and the developer with test feedback and technical information under Apple’s TestFlight terms.
Advertising and privacy choices
The free Android app uses Google AdMob and its User Messaging Platform (UMP). Rewarded ads are optional and show the reward before you choose to watch; occasional interstitial ads can appear between lessons. Premium disables ads. Lessons and time-based life recovery remain available offline. Advertising and purchases depend on local availability and applicable restrictions.
Diaspeak requests non-personalized ads and applies the same restrictive advertising treatment to everyone. No age or birth date is requested. Diaspeak does not send your name, avatar or learning answers to AdMob. Advertising services can process network/IP information, technical app/device information, ad interactions and diagnostics; identifiers depend on the SDK settings and device. UMP processes privacy choices. Non-personalized advertising does not by itself remove consent requirements.
Where required, privacy choices are presented before ad requests. Use Privacy choices in the app settings to change them when applicable, or contact [email protected] to exercise your rights. Refusing optional uses does not block offline learning or time-based life recovery. Choosing to watch an ad is separate from consent to data uses. Google’s privacy policy describes its processing, retention, transfers and rights. Processing may occur outside the European Economic Area. Internal test builds use demonstration ads and separate test purchase identifiers.
When you contact us
We receive the email address, name, message, and any attachments you choose to send. We use them to answer your request and resolve the issue, based on our legitimate interest in providing assistance; a request about a contract may also be processed to perform that contract or meet a legal obligation.
Mail to [email protected] is routed by Cloudflare Email Routing to a mailbox hosted by Google (Gmail). Only the operator and the service providers needed to handle the request have access for that purpose. We do not sell your information or use support messages for advertising. Please avoid sending passwords, payment details, or unrelated sensitive information.
If a complaint is referred to a mediator or requires legal advice, only information necessary for the case is shared with the relevant parties to handle it or defend a right.
Retention periods
Progress and preferences stay on your device until erased or app data is removed, subject to system backups. Diaspeak receives no copy of this progress.
Ordinary support requests are kept while being handled and for no more than 12 months after closure. Attachments not needed for the response are deleted sooner. A limited part of a record may be kept separately where needed to meet a legal obligation or defend a right, for the period applicable to that record or proceeding. Any accounting records held follow their own statutory retention period; this website takes no payments.
Hosting logs and providers’ technical copies follow the periods applicable to their services. We do not create permanent exports of these logs to measure your browsing. Removing an email from the active mailbox may be followed by a technical delay before the provider’s copies are purged.
Providers and international processing
Cloudflare and Google may process information outside the European Economic Area, including in the United States. Their published terms describe applicable transfer arrangements and safeguards; these may include adequacy decisions and standard contractual clauses, depending on the service. Consult Cloudflare’s data processing terms and Google’s privacy policy. Contact us for details about your request.
Your choices and rights
Subject to legal conditions, you may request access, correction, erasure, restriction, portability, or object to certain processing. Consent may be withdrawn for future processing as easily as it was given. Write to [email protected] describing your request; do not send an identity document unless asked.
We normally respond within one month of receipt. If a lawful extension is needed because of complexity or the number of requests, we inform you within that first month and explain why. Additional identity information is requested only where reasonably in doubt and in a proportionate way.
Because progress is local, we cannot retrieve or erase it remotely. Clearing app data in your device settings deletes it; check system backups separately. You may complain to the CNIL or your local authority without contacting us first.
Minors and automated decisions
This website requests no birth date and offers no purchases. Support messages from minors receive the same attention to data minimization; a legal representative may contact us to exercise their rights where applicable.
Reviews are organized locally from your learning progress. Diaspeak makes no automated decisions with legal or similarly significant effects and does not request personalized advertising. The same restrictive ad treatment applies to all users, without inferring their age. Where required, minors need their legal representative’s authorization to use the service or make purchases.
Updates
This page will be revised when the services or data processing change. The date above identifies this version. The same notice is available in English, French, and Spanish.